Terms & Conditions
1. This web site is operated by PersonalizedGifts.pro group. The web site provides access to a number of services that may be used in accordance with these terms. The services include:
a) the ability to upload digital images to the web site or to email digital images to us so that we can process them on your behalf; b) the ability to order products of images that have been uploaded to the web site or emailed or posted to us. c) These terms govern the relationship between you and us. The web site (and the services provided through the web site) can only be used if you agree to these terms. You may only use the web site in accordance with these terms. d) Only persons aged eighteen years or over may agree to these terms and use the web site or the services offered through the web site. e) We may modify these terms at any time. We will post the modified terms on the web site so note that they may alter over time. We require that you revisit these terms when you use or return to this web site. The modified terms will come into effect as soon as they are posted on the web site and use of the web site (or of any services provided through the web site) after that point will be subject to the modified terms.
2. As a guide you will find the following to be the CONDITIONS OF ORDER:
a) You confirm to personalizedgifts.pro group you own or have permission to use the image[s]. We regret we are unable to give refunds. In the unlikely event of manufacturing fault, it will be repaired. You accept that a photograph when enlarged may lose some definition and that colour variation may occur in finished item. Cancellations attract a 20% charge. Alterations to an order are £10 per alteration if achievable at time of request. In the unlikely event of a concern with the product on receipt it must be brought to our attention within 14 days. Picture cropping and editing: You accept we need to exercise a degree of license to crop and edit images to fit and to achieve the very best results. If you have edit requests, please state in 'Notes'. aGifts is not obliged to make these adjustments and does so without liability in order to help to achieve best results. Thank you.
b) All Product Sizes are pretty accurate, but due to the nature of making customized products by hand and one by one, there will be marginal size differences in the finished item to the sizes quoted on this web site. Occasionally we may substitute materials and adjust product design to accommodate production considerations in relation to supply or stock shortages.
c) All Promotional Images of our products are good guides for what we make. We do not warrant that the final item will be exactly as per the images contained in this web site. There are often improvements made to products that are not visible in the promotion photographs, and there may be occasion when a stock component may be unavailable giving rise to the need to supply a variant of that part in the finished item.
d) Delivery Times are stated in good faith. Wherever a delivery time is stated, it serves as a guide timeline and we do not warrant that the products will be with you on a specific date. We will do our best to meet these timelines but cannot guarantee it. Over 98% of our products are delivered inside our quoted timelines.
e) If a product is faulty in any way, please contact our Customer Services Department on chat or by email upon receipt of the product quoting your name or order number. A Customer Services representative will then talk you through the returns procedure which can often be eased by providing a digital image of the fault (along with a clear description of the problem) in an email to our customer support team. Please do not send your products back to Contrado without contacting a member of our team first.
3. Picture & Quality
You may upload digital images to the web site yourself or email them to us to upload to the web site and store. Images uploaded to the web site or emailed to us for uploading are preferred by us to be digital images in JPEG format (.jpg), although we do accept and work with other files formats. Images uploaded by you or by us on your behalf which are then turned into a personalised gift will (subject to the restrictions in these terms) be made available for viewing to other users of this site for display in our Gallery. You have the option to decline permission to show final product, please send us email and we will remove it. Please remember, your photo should be reasonable quality. What I mean by this is most of people think his photo is good for engraving, but the true is 70% of them we receive not sharp, blurred, out of focus or from one side high exposure of light. Good photo for us means light from front of face and sharp that's all. Here is some example what make gift ideas for men real:
You retain all intellectual property rights, including copyright, to the images that you have uploaded to the web site or emailed to us. We may delete, remove or refuse to display any at our sole discretion. We may display, modify, print, transmit, distribute or delete any of the images that you upload or email to us, provided that this use is necessary in order to provide any of the services offered by us via the web site or is otherwise allowed by these terms. It is a condition of allowing you to use the web site and any services offered through it that you have the right to copy, upload or otherwise deal with images in relation to the web site and to allow us to process and otherwise deal with those images in accordance with these terms. You may not upload, email to us, request us to print or otherwise deal in relation to the web site with any images or other material unless you have the right to do so and to allow us to use such images or other material in accordance with these terms. For example, you may not take photos from another web site or other publication and do anything with them unless you have the permission of the relevant rights owner.
5. Website changes
We may change the format and content of the web site (or any products or services offered by this web site) at any time. We may terminate or suspend the operation of this web site (or terminate or suspend provision of any products or services offered via this web site) for support or maintenance work, in order to update the content or for any other reason. We may do this at any time and without notice. You are advised to keep back ups of all material provided to us. In particular, it is up to you to keep backup copies of images uploaded by you or emailed to us. We will not be responsible for keeping backups or for loss of, deletion or corruption of any images or any other material.
6. Data protection
We may terminate your order without notice at our sole discretion. Once your order is terminated, your images will be removed from our systems. We will refund you due in such a circumstance.
8. Questions or complaints
Complaints or claims must be notified to us within 14 days of receipt of goods, or in the case of non-delivery, in a reasonable time after the goods were expected to arrive. See our returns policy. If you have a question or complaint, please contact us.
9. Law and jurisdiction
These terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with UK law. In the event of any dispute arising in relation of these terms or in relation to the provision of any goods and services by us the English courts will have exclusive jurisdiction over such dispute. All our advertised photos are copyright protected and you have no rights to use them without link to our website.